Comments on: Think you’re customer obsessed? Measure yourself against Lance Walley of Chargify. http://www.untitledstartup.com/2010/02/think-youre-customer-obsessed-measure-yourself-against-lance-walley-of-chargify/ Our journey as we crowdsourcing solutions for social media professionals. Sat, 31 Jul 2010 21:38:35 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: dacorthttp://www.untitledstartup.com/2010/02/think-youre-customer-obsessed-measure-yourself-against-lance-walley-of-chargify/comment-page-1/#comment-80 dacort Sat, 06 Feb 2010 06:19:21 +0000 http://www.untitledstartup.com/?p=348#comment-80 Totally agree on the "too fast" aspect. I've been in too many companies where they tried to grow a really good team too fast and too large, and ultimately resulted in more of the core team members leaving. Totally agree on the “too fast” aspect. I've been in too many companies where they tried to grow a really good team too fast and too large, and ultimately resulted in more of the core team members leaving.

]]> By: Mike Johnsonhttp://www.untitledstartup.com/2010/02/think-youre-customer-obsessed-measure-yourself-against-lance-walley-of-chargify/comment-page-1/#comment-79 Mike Johnson Sat, 06 Feb 2010 04:22:11 +0000 http://www.untitledstartup.com/?p=348#comment-79 I'm not there yet. I'll keep you in mind when *I* release. :-) I'm not there yet. I'll keep you in mind when *I* release. :-)

]]> By: Recurlyhttp://www.untitledstartup.com/2010/02/think-youre-customer-obsessed-measure-yourself-against-lance-walley-of-chargify/comment-page-1/#comment-78 Recurly Sat, 06 Feb 2010 04:01:47 +0000 http://www.untitledstartup.com/?p=348#comment-78 This is a great post and I think it shows how developer focused companies are becoming. Regardless of the solutions being looked at or the needs they're fulfilling, obsessive and even fanatical customer service matters a lot. Its what got us to so quickly respond to your input into Recurly. <br><br>In the end, developers are going to benefit from this competition, and we're looking forward to supporting you moving forward. 2010 is going to be an exciting year for us all- and we can't wait to help.<br>Best,<br>Tim This is a great post and I think it shows how developer focused companies are becoming. Regardless of the solutions being looked at or the needs they're fulfilling, obsessive and even fanatical customer service matters a lot. Its what got us to so quickly respond to your input into Recurly.

In the end, developers are going to benefit from this competition, and we're looking forward to supporting you moving forward. 2010 is going to be an exciting year for us all- and we can't wait to help.
Best,
Tim

]]> By: Lance Walleyhttp://www.untitledstartup.com/2010/02/think-youre-customer-obsessed-measure-yourself-against-lance-walley-of-chargify/comment-page-1/#comment-74 Lance Walley Sat, 06 Feb 2010 01:24:57 +0000 http://www.untitledstartup.com/?p=348#comment-74 Hi there, you're more than welcome to try us now, if you like. Sign up for the beta and we'll activate your account. We've been activating more and more as our team grows and more features get added.<br><br>We're taking it slow and steady, but we're finding (very happily!) that the support load is definitely *not* growing linearly with the number of customers. I have to thank our developers and documentation/website folks for that :-)!<br><br>That's a whole startup topic in itself: having really solid people on the team and not opening up *too* fast, keeping an eye on that relationship between customer growth and support. Right now, our dev team *is* the support team, with co-founders David and I helping to support them as much as possible. Hi there, you're more than welcome to try us now, if you like. Sign up for the beta and we'll activate your account. We've been activating more and more as our team grows and more features get added.

We're taking it slow and steady, but we're finding (very happily!) that the support load is definitely *not* growing linearly with the number of customers. I have to thank our developers and documentation/website folks for that :-) !

That's a whole startup topic in itself: having really solid people on the team and not opening up *too* fast, keeping an eye on that relationship between customer growth and support. Right now, our dev team *is* the support team, with co-founders David and I helping to support them as much as possible.

]]> By: Lance Walleyhttp://www.untitledstartup.com/2010/02/think-youre-customer-obsessed-measure-yourself-against-lance-walley-of-chargify/comment-page-1/#comment-75 Lance Walley Sat, 06 Feb 2010 01:17:17 +0000 http://www.untitledstartup.com/?p=348#comment-75 Definitely enjoyed coming up to Seattle, and still can't get over how cool it was that you guys played host and made it all come together so quickly once we agreed to the trip.<br><br>In our earlier tweets and such, it became apparent that you guys are doing fun stuff and it reminds me a lot of the early stages of companies I've co-founded.<br><br>As I started interacting with more Chargify customers and potential customers, I realized that many of them are trying the startup path right out of school or right out of careers in which they never needed to know the mechanics of how to get a business up and running. I had mentors and it still took years to learn the basics through trial and error.<br><br>It's definitely great comparing business stories and even cooler if I can save someone time and pain along the entrepreneurship path.<br><br>BTW, I'm glad that @blueboxjesse was able to catch up with us last night and talk about his business. He's right about at the same spot as I was around the same age at Parallax, even the same number of employees! Very cool to compare notes and convey how things unfolded at Parallax and Engine Yard as we grew past that size. Maybe that can help him make some predictions about his company.<br><br>So, yeah, very fun trip indeed. I need to do this kind of thing more often :-). Definitely enjoyed coming up to Seattle, and still can't get over how cool it was that you guys played host and made it all come together so quickly once we agreed to the trip.

In our earlier tweets and such, it became apparent that you guys are doing fun stuff and it reminds me a lot of the early stages of companies I've co-founded.

As I started interacting with more Chargify customers and potential customers, I realized that many of them are trying the startup path right out of school or right out of careers in which they never needed to know the mechanics of how to get a business up and running. I had mentors and it still took years to learn the basics through trial and error.

It's definitely great comparing business stories and even cooler if I can save someone time and pain along the entrepreneurship path.

BTW, I'm glad that @blueboxjesse was able to catch up with us last night and talk about his business. He's right about at the same spot as I was around the same age at Parallax, even the same number of employees! Very cool to compare notes and convey how things unfolded at Parallax and Engine Yard as we grew past that size. Maybe that can help him make some predictions about his company.

So, yeah, very fun trip indeed. I need to do this kind of thing more often :-) .

]]> By: Mike Johnsonhttp://www.untitledstartup.com/2010/02/think-youre-customer-obsessed-measure-yourself-against-lance-walley-of-chargify/comment-page-1/#comment-73 Mike Johnson Fri, 05 Feb 2010 23:31:27 +0000 http://www.untitledstartup.com/?p=348#comment-73 That's really cool. I'll be considering them when they release! That's really cool. I'll be considering them when they release!

]]> By: Talking payments and startups with Lance Walley of Chargify. | Untitled Startuphttp://www.untitledstartup.com/2010/02/think-youre-customer-obsessed-measure-yourself-against-lance-walley-of-chargify/comment-page-1/#comment-71 Talking payments and startups with Lance Walley of Chargify. | Untitled Startup Fri, 05 Feb 2010 09:33:03 +0000 http://www.untitledstartup.com/?p=348#comment-71 [...] payments and startups with Lance Walley of Chargify.Think you're customer obsessed? Measure yourself against Lance Walley of Chargify.02/03/10New designs, new problems, and new lessons learned.Today was an outrageously eventful day.  [...] [...] payments and startups with Lance Walley of Chargify.Think you're customer obsessed? Measure yourself against Lance Walley of Chargify.02/03/10New designs, new problems, and new lessons learned.Today was an outrageously eventful day.  [...]

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