← BACK
Social Service Dashboardby
http://www.untitledstartup.com/backstage/products/show/social-service-dashboard
A great deal of customer service is conducted in the social space whether it be on Facebook, Twitter or forums. One problem I have seen in this arena is finding a way to integrate these posts/tweets/etc into a more traditional tracking system.
This tool could help to track, monitor and report on CS issues arising from the social space just as traditional systems do and integrate with them for seamless reporting.
Would also need the ability for the SM manager and the CS teams to be able to communicate behind the scenes as the SM manager is often not the one directly providing service and support.
Loading comments...
Social Service Dashboardby 
http://www.untitledstartup.com/backstage/products/show/social-service-dashboard Integrate traditional team-based customer service tools with the growing space of social media.
I'm not exactly sure what this would look like so bear with me.A great deal of customer service is conducted in the social space whether it be on Facebook, Twitter or forums. One problem I have seen in this arena is finding a way to integrate these posts/tweets/etc into a more traditional tracking system.
This tool could help to track, monitor and report on CS issues arising from the social space just as traditional systems do and integrate with them for seamless reporting.
Would also need the ability for the SM manager and the CS teams to be able to communicate behind the scenes as the SM manager is often not the one directly providing service and support.
Add Tweeps or Audiences
Who could use this product?
Add Tweeps or Audiences
Market Research
Overall Statistics
1/3 people
would pay for this product
Would you pay for this product?
People would use this product
multiple times a week
How often would you use it?
People only need this product
a little bit
How badly do you need it?
Discussion
Loading comments...

1 Tweep